Terms of Service

Welcome to Wilder & Co. By accessing or using the Wilder & Co. website, you acknowledge that you have read and understood these Terms of Service and agree to follow them.

If you do not agree with these terms, please do not use the website or place an order.

Wilder & Co. is an online store focused on Dog Essentials & Accessories, including products organized within categories such as:

• Feeding & Dining
• Walking & Accessories

These Terms of Service apply to your use of our website, products, checkout process, customer support, and related store services.

By using our website or purchasing from Wilder & Co., you agree to these Terms of Service and our related store policies.

Our related policies include:

• Privacy Policy
• Shipping Policy
• Returns & Refunds Policy
• Payment Policy
• FAQ
• Contact Us

These policies provide additional information about specific areas of our store and should be read together with these Terms.

You may use the Wilder & Co. website for legitimate personal shopping and informational purposes.

You agree not to use the website to:

• Violate applicable laws or regulations.
• Attempt to gain unauthorized access to the website or its systems.
• Interfere with website functionality.
• Introduce malicious software or harmful code.
• Misuse website content.
• Submit false or misleading information.
• Interfere with another customer's use of the website.
• Use the website for fraudulent or unauthorized activities.

Wilder & Co. may take appropriate action when website use violates these Terms.

We make reasonable efforts to provide accurate product information, including product names, descriptions, images, available options, and pricing.

Product images and displays may vary depending on your device, browser, screen settings, or other technical factors.

Customers should review the available product information before completing an order. If you have a question about a product before purchasing, you can contact our support team.

Products displayed on our website are subject to availability. A product being displayed on the website does not guarantee that it will remain available at all times.

Availability may change without prior notice. If an issue affects the availability of an item associated with an order, Wilder & Co. may contact the customer regarding the applicable order.

Product prices are displayed on the Wilder & Co. website and during the checkout process.

Prices are displayed in United States Dollars (USD) unless otherwise stated.

Shipping charges and other applicable amounts will be presented during the purchasing process where applicable. Customers should review the final order total before completing checkout.

To place an order, customers must provide information required during checkout, which may include:

• Customer name
• Shipping information
• Billing information
• Contact information
• Payment information

Customers are responsible for ensuring that submitted information is accurate and complete. Incorrect information may affect order processing, payment verification, shipping, or delivery.

Submitting an order constitutes a request to purchase the selected products.

An order may be subject to payment authorization, verification, product availability, and other applicable order-processing requirements.

Wilder & Co. may review order information before proceeding with fulfillment.

Wilder & Co. accepts:

• Visa
• Mastercard
• American Express
• Discover

Payments are processed through the applicable payment system available at checkout.

Payment providers or card issuers may require authorization or additional verification before a transaction can be completed.

A payment may be declined or require additional verification for reasons determined by the applicable payment provider or financial institution.

Wilder & Co. does not control decisions made by a customer's bank, card issuer, or payment provider.

Wilder & Co. currently provides shipping within the United States.

Standard Delivery

• Shipping charge: $5 USD flat
• Processing: 1–2 business days
• Transit: 3–5 business days
• Estimated total delivery: 4–7 business days

Express Delivery

• Shipping charge: $10 USD flat
• Estimated total delivery: 1–3 business days

Shipping is handled through available carrier services, including FedEx and DHL.

Delivery estimates may be affected by severe weather, carrier service interruptions, public holidays, high order volumes, transportation issues, or other business and delivery events.

Customers are responsible for providing accurate and complete delivery information.

Before completing an order, carefully review:

• Full name
• Street address
• City
• State
• ZIP/postal code
• Apartment, suite, or unit information where applicable
• Contact information

Wilder & Co. should be contacted as soon as possible if an error is discovered. An incorrect or incomplete delivery address may cause delays, failed delivery attempts, or other delivery complications.

Where tracking information is available, customers may receive tracking information for their shipment.

Customers can also use the store's designated order-tracking service.

Tracking information is provided by the applicable carrier or tracking service and may not update immediately after shipment.

Delivery estimates are not guarantees.

Orders may experience delays because of:

• Severe weather
• Public holidays
• Carrier or courier service interruptions
• High order volume
• Transportation issues
• Operational disruptions
• Other events affecting delivery services

Wilder & Co. will provide available order or tracking information when applicable.

Cancellation requests should be sent to support@wilderco.com.

Because orders may move into processing or fulfillment, cancellation requests should be submitted as soon as possible.

After the applicable cancellation period or once an order has progressed beyond a stage where cancellation is possible, the customer may need to use the applicable return process instead.

Wilder & Co. accepts eligible returns within 30 days from the date of delivery, subject to the requirements of our Returns & Refunds Policy.

• Return requests must be submitted within the applicable 30-day period.
• Returned products are subject to inspection.
• Restocking fee: $0.
• Wilder & Co. does not offer direct exchanges.
• Eligible returns are handled through a return and refund process.
• Approved refunds are submitted through the payment gateway.
• Refunds are issued to the original payment method where supported.
• Approved refunds are processed within up to 14 days.

If a customer receives a damaged or incorrect item, they should contact Wilder & Co. at support@wilderco.com.

Customers may be asked to provide:

• Order number
• Description of the issue
• Photographs of the product
• Photographs of packaging where relevant
• Other information necessary to review the issue

Customers should contact us before returning a damaged or incorrect product so that appropriate instructions can be provided.

Approved refunds are processed through the applicable payment gateway and generally returned to the original payment method.

Refund processing begins after the applicable return has been received, inspected, and approved.

Approved refunds are processed within up to 14 days.

The time required for the refund to appear in the customer's account may vary depending on the customer's bank, card issuer, or payment provider.

Wilder & Co. does not offer direct product exchanges.

If a customer wants a different product, the applicable process is:

1. Request a return for the original eligible item.
2. Follow the return instructions provided by Wilder & Co.
3. Return the original product.
4. Wait for the return to be received and inspected.
5. If approved, the applicable refund is submitted through the payment gateway.
6. Place a new order separately for the desired product.

The new purchase is treated as a separate transaction.

The content available on the Wilder & Co. website may include text, images, graphics, logos, product information, page designs, and other materials.

Unless otherwise stated, website content is provided for the operation and use of the Wilder & Co. website.

You may not reproduce, copy, distribute, modify, publish, or commercially use website content without appropriate authorization.

The Wilder & Co. website may use third-party services or technologies to support functions such as payment processing, order tracking, analytics, customer support, or other website operations.

Third-party services may operate under their own terms and policies. Wilder & Co. is not responsible for the independent terms, policies, availability, or practices of third-party services.

Where appropriate, customers should review the applicable third party's terms and privacy information.

We aim to keep the Wilder & Co. website available and functional, but website availability cannot be guaranteed at all times.

Temporary interruptions may occur because of:

• Maintenance
• Technical issues
• Service-provider interruptions
• Updates
• Security measures
• Other circumstances affecting website operation

Wilder & Co. may modify, suspend, or update website features when necessary.

We make reasonable efforts to keep website information accurate and current. However, occasional errors, omissions, or outdated information may occur.

If we identify an error relating to product information, pricing, availability, or another material store detail, we may correct the information and take appropriate action regarding affected orders.

Customers must not use the Wilder & Co. website to:

• Conduct fraudulent transactions.
• Submit false information.
• Attempt unauthorized access.
• Interfere with website systems.
• Introduce malicious software.
• Scrape or misuse website content.
• Abuse website features.
• Attempt to disrupt website operations.
• Violate applicable laws.
• Misrepresent their identity or authority.

Use of the website must remain lawful and consistent with these Terms of Service.

Customers are responsible for:

• Providing accurate order information.
• Providing accurate shipping and billing information.
• Using an authorized payment method.
• Reviewing product information before purchasing.
• Reviewing the final order total.
• Keeping account or payment information secure.
• Following applicable return procedures.
• Reviewing order and shipping confirmations.
• Contacting Wilder & Co. promptly when an order issue occurs.

Customer information is handled according to our Privacy Policy.

Information may be used as necessary to support activities such as:

• Processing orders
• Processing payments
• Providing customer support
• Shipping products
• Handling returns and refunds
• Maintaining website operations
• Meeting applicable business and security requirements

If customers submit reviews, feedback, comments, photographs, or other content through available website features, they are responsible for ensuring that the submitted content is accurate and does not violate the rights of others.

Customers should not submit content that is unlawful, fraudulent, abusive, misleading, or otherwise inappropriate.

Wilder & Co. may moderate or remove submitted content when appropriate for website operation or policy compliance.

To the extent permitted by applicable law, Wilder & Co. is not responsible for losses or interruptions resulting from circumstances outside our reasonable control, including certain website interruptions, carrier delays, payment-provider issues, or other third-party service disruptions.

Nothing in these Terms is intended to exclude or limit rights or protections that cannot lawfully be excluded or limited.

Certain circumstances may affect our ability to provide services or fulfill orders.

• Severe weather
• Natural events
• Transportation disruptions
• Carrier interruptions
• Public holidays
• High order volumes
• Technical service disruptions
• Other circumstances beyond reasonable operational control

When such circumstances occur, we may take reasonable steps to manage affected orders and provide available information.

If Wilder & Co. does not immediately enforce a provision of these Terms of Service, that does not mean that the provision has been permanently waived.

Our rights under these Terms may still be exercised when appropriate.

If any provision of these Terms of Service is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

Wilder & Co. may update these Terms of Service when necessary to reflect changes to:

• Store operations
• Products or services
• Payment procedures
• Shipping procedures
• Return procedures
• Website functionality
• Business practices
• Applicable requirements

Updated Terms will be published on this page with a revised Last Updated date.

These Terms of Service, together with the applicable Wilder & Co. store policies referenced on our website, describe the general terms governing your use of our website and purchasing services.

Specific policies may contain additional requirements applicable to particular services or transactions.

For questions about these Terms of Service, orders, payments, returns, shipping, or other store matters, contact:

Wilder & Co. maintains social media channels where customers can find store information and updates.

Social media channels are separate communication platforms and may have their own terms and privacy policies.

For complete information about our store, please review the applicable policies below.

Please read these Terms of Service and the related Wilder & Co. policies before placing an order.

By using the website or purchasing from Wilder & Co., you agree to follow the applicable terms and procedures described on our website.

For questions regarding an order, payment, return, refund, shipping issue, or other store matter, please contact our support team.