Returns & Refunds Policy

Return Window

Wilder & Co. accepts eligible return requests made within 30 days from the date the order is delivered.

To qualify for a return:

• The return request must be submitted within the 30-day return period.
• The product must meet the eligibility requirements listed in this policy.
• The item must be returned according to the return instructions provided by our support team.
• Items returned after the applicable return period may not be accepted.

Return Eligibility

A product may be eligible for return when:

• The return request is submitted within the 30-day return window.
• The item is in acceptable condition for return.
• The product is returned with the items and components that were included with the original order, where applicable.
• The item has not been damaged through misuse, improper handling, or avoidable customer-caused damage.
• The return follows the instructions provided by Wilder & Co.

Eligibility is determined after the returned item is received and inspected. Submitting a return request does not automatically mean that the return has been approved.

Requesting a Return

To request a return, contact Wilder & Co. at:

support@wilderco.com

Please include:

• Your order number
• The name of the customer who placed the order
• The item you want to return
• The reason for the return
• Any relevant information about the issue with the product

For damaged, incorrect, or other order-related problems, customers should provide clear photographs or other information when requested by our support team.

Our customer service team will review the request and provide return instructions when the return is eligible.

Return Shipping — Customer Responsibility

When a return is requested because of a customer preference or another reason that is not caused by Wilder & Co., the customer is responsible for the applicable return shipping cost.

Examples may include:

• No longer wanting the product
• Ordering the wrong item
• Changing your mind
• Other customer-preference reasons

Customers should use a reliable shipping service and keep their return shipping receipt or tracking information until the return has been completed.

Return Shipping — Wilder & Co. Responsibility

When the return is required because of an issue caused by Wilder & Co., such as receiving an incorrect item or receiving an item that arrived damaged, Wilder & Co. will provide appropriate return instructions.

Customers should contact us before sending such an item back so that our team can review the issue and provide the correct instructions.

Return Authorization

A return must be reviewed before the product is sent back.

Once a return request has been reviewed and approved, Wilder & Co. will provide the applicable return instructions.

Return Shipping Requirements

When returning an approved item:

• Follow the return instructions provided by Wilder & Co.
• Package the item securely.
• Include the required order information when instructed.
• Keep the shipping receipt and tracking information.
• Send the package to the return address provided by our support team.

Wilder & Co. is not responsible for return packages that are sent to an incorrect address or cannot be delivered because the provided return instructions were not followed.

Inspection of Returned Items

After a returned item is received, Wilder & Co. will inspect the product to determine whether it meets the return requirements.

The inspection may consider:

• Product condition
• Signs of use or damage
• Whether the correct product was returned
• Whether the returned item corresponds with the original order
• Whether included components or accessories have been returned where applicable
• Whether the return was submitted within the applicable return period

A refund is processed only after the returned item has been reviewed and the return has been approved.

Return Approval

Once the returned product has been received and inspected, Wilder & Co. will determine whether the return qualifies for a refund.

If the return is approved:

1. The return is confirmed as eligible.
2. The refund is submitted through our payment gateway.
3. The payment gateway processes the refund back to the applicable original payment method.
4. The customer receives the refund according to the applicable processing time.

Wilder & Co. does not manually issue cash refunds. Approved refunds are processed through the payment gateway associated with the original transaction.

Refund Processing Time

Once an eligible return has been received, inspected, and approved, the refund will be submitted for processing.

The time required for the refund to appear in the customer's account may also depend on the customer's bank, card issuer, or payment provider.

Wilder & Co. cannot control the processing time imposed by a customer's bank or card issuer after the refund has been submitted through the payment gateway.

Method of Refund

Approved refunds are issued to the original payment method used for the order, where supported by the payment gateway.

For example, if an order was originally paid using an eligible card, the approved refund will be submitted back through the applicable payment processing system to that original payment method.

Customers should not expect a refund to be issued through a different payment method.

Restocking Fee

No restocking fee will be deducted from an approved refund.

When a Return May Not Be Accepted

A return may be rejected when:

• The return request is submitted after the 30-day return window.
• The returned item does not correspond with the original order.
• The item has been damaged because of misuse or improper handling.
• The returned product does not meet the applicable return requirements.
• The product shows damage or changes that prevent it from being accepted as a return.
• The customer sends the item without following the return instructions provided by Wilder & Co.
• The returned item cannot reasonably be identified or matched to the order.

If a return is not approved, our support team may contact the customer with information regarding the return decision.

Damaged Items

If your order arrives damaged, contact Wilder & Co. as soon as possible.

Please provide:

• Your order number
• A description of the damage
• Clear photographs of the affected product
• Photographs of the packaging when relevant

Do not discard the product or packaging until our support team has reviewed the issue and provided further instructions.

Damaged-item claims are reviewed individually based on the information provided and the condition of the returned product when applicable.

Incorrect Items

If you receive an item that is different from the item you ordered, contact Wilder & Co. at:

support@wilderco.com

Please provide your order number and photographs or other information requested by our support team.

Items That May Not Be Accepted for Return

Items may not be accepted when they:

• Are returned after the 30-day return period.
• Have been damaged through customer misuse or improper handling.
• Are materially different from the condition in which they were supplied.
• Cannot be matched to the original order.
• Are returned without following the applicable return instructions.
• Do not satisfy the eligibility requirements of this policy.

The final return decision is made after the returned product has been received and inspected.

Exchanges

Wilder & Co. does not offer direct exchanges.

If you would like a different item, the applicable process is:

1. Request a return for the original eligible item.
2. Follow the return instructions provided by Wilder & Co.
3. Return the original product.
4. Wait for the returned product to be received and inspected.
5. If approved, the applicable refund will be submitted through the payment gateway.
6. A new order may then be placed separately for the desired item.

A new purchase is treated as a separate transaction from the original order and return.

Refunds for Shipping Charges

Shipping charges are reviewed according to the reason for the return and the circumstances of the order.

When a return is caused by an issue attributable to Wilder & Co., our support team will provide the applicable instructions.

For customer-preference returns, the customer remains responsible for applicable return shipping costs as described in this policy.

Return and Refund Timeline

The exact time for funds to appear in an account may vary depending on the customer's bank, card issuer, or payment provider.

Return Status and Questions

If you have already submitted a return request or returned an item and need an update, contact our customer support team.

Email: support@wilderco.com

Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM GMT-8

Our target response time is 1–2 business days during customer service hours.

Related Wilder & Co. Policies

Customers may also review our other store policies for additional information regarding orders, shipping, payments, privacy, and website use:

Social Media

Customers can also find Wilder & Co. through our social channels.

Social media channels are provided for general communication and store information. For return requests and order-specific matters, please contact our customer support team directly.

Wilder & Co.

Business Address
772 Folsom St
San Francisco, CA 94103
United States

Support: support@wilderco.com

Customer Service: Monday–Friday, 8:00 AM–5:00 PM GMT-8

Policy Updates

Wilder & Co. may update this Returns & Refunds Policy when necessary to reflect changes to our services, return procedures, payment processing, or business practices.

Any updated version will be published on this page with a revised “Last Updated” date.

Quick Returns & Refunds Summary

Important Returns & Refunds Notice