Frequently Asked Questions

Wilder & Co. is an online store focused on Dog Essentials & Accessories, offering products designed around everyday needs for dogs and their owners.

Our main category is Dog Essentials & Accessories.

• Feeding & Dining
• Walking & Accessories

Wilder & Co.
772 Folsom St
San Francisco, CA 94103
United States

Email us at support@wilderco.com.

Customer service is available Monday–Friday, 8:00 AM–5:00 PM GMT-8.

Our target response time is 1–2 business days during customer service hours.

Product information is provided on the applicable product page, including the product name, description, available options, images, and pricing where applicable.

We recommend reviewing the product information carefully before placing an order.

Product availability can change based on stock and store operations. A product displayed on the website may become unavailable before an order is completed.

Contact us at support@wilderco.com. Our support team can assist with available product information.

1. Select the product you want.
2. Choose any available options.
3. Add the product to your cart.
4. Review your cart.
5. Enter your shipping and billing information.
6. Select an available payment method.
7. Review the final order total.
8. Complete checkout.

Depending on checkout requirements, you may need:

• Customer name
• Shipping address
• Billing information
• Email address
• Payment information
• Other information required to complete the order

Please make sure all information is accurate before completing checkout.

You may request cancellation within 24 hours of placing your order.

Send your cancellation request to support@wilderco.com as soon as possible, because orders may move into processing or fulfillment.

Wilder & Co. currently ships within the United States.

Standard Delivery

• Shipping: $5 USD flat
• Processing: 1–2 business days
• Transit: 3–5 business days
• Estimated total delivery: 4–7 business days

Express Delivery

• Shipping: $10 USD flat
• Estimated total delivery: 1–3 business days

Our shipping services include:

• FedEx
• DHL

Carrier availability may depend on the applicable shipment.

Orders generally require 1–2 business days for processing. Processing time is separate from transit time.

Our order cutoff time is 5:00 PM.

Yes. Delivery estimates can be affected by:

• Severe weather
• Public holidays
• Carrier service interruptions
• High order volume
• Transportation issues
• Business or operational events
• Other circumstances affecting delivery services

Tracking information may sometimes take time to update. If tracking appears delayed or stalled, contact our support team with your order information so we can review the available information.

Wilder & Co. uses a designated order-tracking service. Use the Track Your Order button below to access the tracking page.

Tracking information becomes available when the applicable shipment information has been provided by the carrier or tracking service.

Tracking may not update immediately after an order enters the shipping process.

First, check the delivery location and surrounding areas and confirm that the shipping address on your order was correct.

If you still cannot locate the package, contact support@wilderco.com with your order and tracking information.

Customers are responsible for providing accurate and complete shipping information.

If you notice an address error, contact support@wilderco.com as soon as possible. Once an order has progressed into processing or shipping, changes may not always be possible.

Delivery delays can occur because of weather, carrier interruptions, public holidays, high order volume, transportation issues, or other delivery circumstances.

Contact us if you need assistance reviewing the available tracking information.

Contact Wilder & Co. as soon as possible.

You may be asked to provide:

• Order number
• Description of the damage
• Photographs of the product
• Photographs of the packaging
• Other relevant information

Do not return the product before contacting our support team and receiving return instructions.

Contact support@wilderco.com. Please provide your order number and relevant photographs or information.

Our team will review the issue and provide the appropriate instructions.

Yes. Eligible products may be returned within 30 days from the date of delivery, subject to the requirements of our Returns & Refunds Policy.

Contact support@wilderco.com and include:

• Order number
• Customer name
• Product you want to return
• Reason for the return
• Relevant information or photographs when applicable

Please contact us before sending the item back.

Yes. A return request must be reviewed before the product is sent back.

Our support team will provide applicable return instructions when the return is approved.

No. Wilder & Co. charges $0 in restocking fees.

For customer-preference returns, the customer is responsible for the applicable return shipping cost.

When an issue is caused by Wilder & Co., such as receiving an incorrect item, contact our support team for the appropriate return instructions.

• The request must be submitted within the 30-day return window.
• The return must meet the applicable return requirements.
• The item must be returned according to provided instructions.
• The item must correspond to the original order.
• Customer-caused damage or misuse may make an item ineligible.

All returned items are subject to inspection.

After an eligible return is received, inspected, and approved, the refund is submitted through the applicable payment gateway.

Approved refunds are processed within up to 14 days.

Approved refunds are generally issued to the original payment method, where supported by the payment-processing system.

Approved refunds are submitted through the applicable payment gateway associated with the original transaction.

Yes. After Wilder & Co. submits the refund, the time required for funds to appear can depend on your bank, card issuer, or payment provider.

No. Wilder & Co. does not offer direct exchanges.

Customers may request a return for an eligible item and, after an approved refund, place a new order separately.

• Visa
• Mastercard
• American Express
• Discover

Prices are displayed in United States Dollars (USD) unless otherwise stated.

Possible reasons include:

• Incorrect card information
• Incorrect billing information
• Insufficient funds or available credit
• Card restrictions
• Expired payment method
• Verification requirements
• Bank restrictions
• Payment-provider issues

Yes. Your payment provider or card issuer may require additional verification before a transaction can be completed.

Customers should provide accurate billing information during checkout. Incorrect billing information can cause payment authorization or processing problems.

Payment transactions are handled through the applicable payment-processing and checkout environment.

Customers should protect their payment credentials and avoid sharing sensitive payment information through ordinary customer-support messages.

Monday–Friday, 8:00 AM–5:00 PM GMT-8.

Our target response time is 1–2 business days during customer service hours.

Yes. Our chatbot support is available 24 hours.

Yes. Live chat is available Monday–Friday, 8:00 AM–5:00 PM GMT-8.

support@wilderco.com

Customer information is handled according to our Privacy Policy and may be used for purposes such as:

• Processing orders
• Processing payments
• Shipping products
• Providing customer support
• Managing returns and refunds
• Operating the website
• Supporting security and store operations

Yes. The website may use cookies and similar technologies to support website functionality, preferences, analytics, and other store operations.

The exact cookies and technologies used can depend on Shopify configuration, installed applications, pixels, privacy settings, and other store features.

For detailed information, please review our Privacy Policy.