Shipping Policy

Where We Currently Ship

Wilder & Co. currently ships orders within the United States.

At this time, we do not represent that shipping is available to every country or international destination.

When Your Order Is Prepared

Orders generally require 1–2 business days for processing before they enter the applicable shipping transit period.

Daily Order Cut-Off

Orders received by the applicable cut-off time may begin processing according to our normal processing schedule.

Orders received after the cut-off time may be treated as being received on the next applicable business day for processing purposes.

The cut-off time does not guarantee a specific delivery date. Delivery remains dependent on processing, carrier transit, destination, and circumstances that may affect transportation.

Available Delivery Options

Wilder & Co. currently offers the following shipping options:

Simple Flat-Rate Shipping

Current shipping charges are:

Applicable shipping charges are presented during the shopping and checkout process.

If shipping services or charges change in the future, the applicable information shown on the store or at checkout will apply to the order being placed.

Delivery Through Shipping Providers

Orders may be shipped through available carrier services, including FedEx and DHL, depending on the applicable shipping service and destination.

Carrier selection may vary by order.

Once an order has been handed to the carrier, delivery is subject to the carrier's transportation network, operating procedures, delivery schedule, and circumstances affecting its services.

Tracking Your Shipment

When tracking information is available, customers may use the applicable tracking information provided for their order.

Wilder & Co. also provides a Track Your Order option through the store's tracking system.

Tracking updates are provided by the applicable carrier or tracking service and may not appear immediately after an order has been processed or handed over. A temporary lack of movement in tracking information does not necessarily mean that a package has been lost.

Circumstances That May Affect Delivery

Although we provide estimated delivery timeframes, unexpected circumstances can sometimes affect the movement of an order.

Delivery may take longer than the estimated timeframe because of circumstances such as:

When a delay occurs, the actual delivery date may differ from the original estimate.

When Tracking Has Not Updated

Tracking information may occasionally remain unchanged for a period of time while a package is moving between facilities or waiting for the next carrier scan.

Please Check Your Address Before Ordering

Customers are responsible for providing accurate and complete delivery information when placing an order.

Address Changes

If you notice that your delivery information is incorrect after placing an order, contact us as soon as possible at support@wilderco.com. We cannot guarantee that an address can be changed after an order has entered processing or been transferred to a carrier.

Cancellation Within 24 Hours

To request cancellation, contact support@wilderco.com as soon as possible and include the relevant order information.

A cancellation request does not automatically guarantee cancellation if the order has already been processed, shipped, or otherwise moved beyond the stage where cancellation can be completed.

Once an order has been handed to a shipping carrier, it may no longer be possible to cancel it through the normal cancellation process. If an order can no longer be cancelled, the customer may need to follow the applicable Returns & Refunds Policy.

What to Do If Your Order Arrives Damaged

If your package or product arrives damaged, please contact support@wilderco.com as soon as reasonably possible.

If You Receive the Wrong Product

If the item received does not match the item ordered, contact support@wilderco.com with your order information and details about the item received.

Where appropriate, we may request photographs or other information to verify the issue.

The matter will then be reviewed under our applicable customer support and Returns & Refunds procedures.

If Something Is Missing From Your Order

If your package arrives but an expected item appears to be missing, contact support@wilderco.com.

Please provide your order number and explain which item appears to be missing. We will review the order information and assist with the appropriate next step.

When an Order Does Not Arrive

If your order has not arrived within the applicable estimated delivery timeframe, first review the available tracking information.

If the tracking information does not resolve the issue, contact support@wilderco.com with your order and tracking details.

We will review the available shipment information and assist with the next appropriate step. Carrier records, tracking updates, and delivery information may be considered when reviewing an undelivered shipment.

Carrier Delivery Procedures

Delivery attempts and procedures are determined by the applicable shipping carrier.

If a carrier cannot complete delivery because of an address issue, access issue, missed delivery, or another delivery circumstance, the carrier may provide further instructions or attempt delivery according to its procedures.

Customers should monitor their tracking information and follow any applicable carrier instructions.

When a Shipment Needs to Be Returned

Shipping and return-related matters are governed by our Returns & Refunds Policy.

Nothing in this Shipping Policy changes the requirements stated in the applicable Returns & Refunds Policy.

Shipping Assistance

For questions about shipping, delivery, tracking, order processing, address information, or delivery problems, contact:

Stay Connected With Wilder & Co.

You can also connect with Wilder & Co. through our social channels:

For order-specific or private shipping matters, please contact support@wilderco.com rather than sharing personal order information publicly.

Wilder & Co.

Related Store Information

For complete information about your order and shopping experience, please review our other store policies:

Changes to Shipping Services

Shipping methods, delivery estimates, charges, available destinations, carriers, and other shipping information may change as Wilder & Co. develops its operations.

If we expand shipping to additional countries in the future, the applicable shipping destinations and terms will be communicated through the store and checkout.

The shipping information applicable to an order is the information presented to the customer at the time the order is placed, subject to applicable policy terms.

Shipping at a Glance

Important Shipping Notice