Payment Policy

Wilder & Co. accepts the following major card payment methods:

Payment availability may depend on the payment options presented during checkout. Customers should use a valid payment method that they are authorized to use.

All prices on the Wilder & Co. store are displayed in United States Dollars (USD) unless otherwise stated.

The currency shown during checkout represents the currency used for the applicable purchase.

If your bank or card issuer uses a different currency, your bank or card issuer may apply its own currency conversion rate or other applicable charges.

Wilder & Co. does not control exchange rates or fees that may be applied by a customer's bank or card issuer.

Payments are processed through the payment processing system available at checkout.

A successful payment authorization does not necessarily mean that an order cannot later be reviewed or cancelled when permitted under applicable store policies.

Wilder & Co. uses the payment processing and checkout security provided through its payment system to help protect payment transactions.

Payment information is handled through the applicable payment-processing environment rather than being unnecessarily exposed through the store.

Customers should also take reasonable steps to protect payment information:

• Use a secure internet connection when possible.
• Keep card information private.
• Do not share payment credentials with others.
• Review order and payment confirmations.
• Contact your card issuer if an unauthorized transaction is suspected.

Customers are responsible for providing accurate billing information during checkout.

Billing information may include:

• Full name
• Billing address
• Email address
• Payment details required by the payment provider
• Other information required to authorize the transaction

Incorrect or incomplete billing information may cause a payment to fail, be delayed, or require additional verification.

Customers should review their billing information carefully before completing an order.

For certain transactions, additional payment verification may be required.

Payment verification may be performed by the applicable payment provider, card issuer, or other payment-processing system.

Additional verification may be requested to:

• Confirm payment authorization.
• Protect against unauthorized transactions.
• Verify billing information.
• Resolve a payment issue.
• Support payment-security procedures.

If a transaction cannot be successfully verified or authorized, the order may not be able to proceed until the payment issue is resolved.

When an order is submitted, the payment provider may request authorization from the customer's card issuer.

An authorization confirms that the payment method can potentially be used for the transaction. The final processing of the payment is handled through the applicable payment system.

Customers should ensure that sufficient funds or available credit are available for the purchase.

A payment may fail or be declined for several reasons, including:

• Incorrect card information
• Incorrect billing information
• Insufficient available funds or credit
• Card restrictions
• Expired payment method
• Security or verification requirements
• Bank or card issuer restrictions
• Payment-provider processing issues

If your payment is declined, review the information entered at checkout and, where available, try another accepted payment method.

Wilder & Co. cannot override a payment decision made by a customer's bank, card issuer, or payment provider.

If a payment attempt fails, customers should first confirm that their billing and payment information is correct.

Repeated unsuccessful payment attempts may result in temporary authorization attempts or pending transactions depending on the customer's bank or card issuer.

If you believe that you have been charged more than once for the same order, contact Wilder & Co. and provide your order information so the payment issue can be reviewed.

After a successful order and payment process, an order confirmation may be provided through the applicable store or communication channel.

Customers should review their order confirmation and contact Wilder & Co. as soon as possible if they notice an apparent payment or order error.

An order confirmation should be retained for your records.

The applicable product prices, shipping charges, and other applicable amounts are presented during the purchasing process.

Customers should review the final order total before completing checkout.

The final amount may include the applicable product price and shipping charges shown during checkout.

Wilder & Co. does not intentionally hide payment-related charges from customers before the purchase is completed.

Payment-related personal information is handled in accordance with our Privacy Policy and the practices of the applicable payment-processing provider.

Wilder & Co. uses customer information for legitimate purposes connected with processing orders, providing customer support, handling payments, and managing store operations.

For information about how customer information is handled, please review our Privacy Policy.

When a return is approved under our Returns & Refunds Policy, the applicable refund is submitted through the payment gateway used for the original transaction.

Wilder & Co. does not issue approved refunds through an unrelated payment method.

Refunds are generally returned to the original payment method, where supported by the payment-processing system.

For complete return eligibility requirements and procedures, customers should review our Returns & Refunds Policy.

Once an eligible return has been received, inspected, and approved, the refund will be submitted through the applicable payment gateway.

After the refund has been submitted, the time required for the funds to appear in the customer's account may vary depending on the customer's bank, card issuer, or payment provider.

Wilder & Co. does not control the final posting time imposed by a customer's financial institution.

Approved refunds are issued through the payment gateway to the original payment method used for the transaction, where supported.

For example, a payment made using an eligible card will generally be refunded through the applicable payment-processing system to that original card or associated payment account.

Customers should not expect an approved refund to be transferred to an unrelated payment method.

If you have returned an item and believe that your refund has not been received within the applicable timeframe, contact Wilder & Co.

Please provide:

• Order number
• Customer name
• Returned item
• Return information, if available
• Any relevant payment information requested by our support team

Our team can review the status of the return and refund process.

If your bank statement appears to show multiple charges for the same order, contact Wilder & Co. and provide the relevant order information.

Some payment providers or banks may temporarily display authorization amounts separately from completed transactions.

Because payment authorization and posting practices can vary by financial institution, customers may also need to contact their bank or card issuer for clarification.

If you believe a payment was made without your authorization, contact your card issuer or financial institution immediately.

You may also contact Wilder & Co. at:

support@wilderco.com

Our customer support team can review the related order information and assist with available store-level information.

Customers are responsible for:

• Providing accurate payment information.
• Providing accurate billing information.
• Using a payment method they are authorized to use.
• Reviewing the final order total before purchase.
• Keeping payment credentials secure.
• Reviewing payment and order confirmations.
• Contacting their financial institution regarding unauthorized card activity.

For payment-related questions, contact:

support@wilderco.com

Customer Service: Monday–Friday, 8:00 AM–5:00 PM GMT-8

Target Response Time: 1–2 business days during customer service hours.

Chatbot Support: Available 24 hours.

Live Chat: Monday–Friday, 8:00 AM–5:00 PM.

Payment information should be reviewed together with our other store policies:

Wilder & Co.

772 Folsom St
San Francisco, CA 94103
United States

Support: support@wilderco.com

Customer Service: Monday–Friday, 8:00 AM–5:00 PM GMT-8

Wilder & Co. may update this Payment Policy when necessary to reflect changes to our payment procedures, payment methods, payment-processing arrangements, store operations, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

Customers are encouraged to review this policy periodically for the latest information regarding payment procedures.

You can also connect with Wilder & Co. through our social media channels. For payment-specific or private order matters, please use our official customer-support channels.

Please carefully review your billing information, payment method, and final order total before completing your purchase.

Payment authorization and processing are handled through the applicable payment system. If a payment is declined, additional verification is required, or a payment issue occurs, the customer may need to contact their bank, card issuer, or payment provider.