Contact

01 / GET IN TOUCH

Get in Touch

If you need assistance with an order, product, shipping, delivery, return, refund, payment, or general store question, you can contact Wilder & Co. through our available customer-support channels.

Customer Support Email

support@wilderco.com

For order-related questions, please include your order number and the email address associated with your order whenever possible. Providing complete and accurate information helps our team identify your request and provide appropriate assistance.

Online Contact Form

You can also contact Wilder & Co. through our official Contact Us page and online contact form.

When submitting a request, please provide accurate information and clearly explain your question or concern so our team can review it efficiently.

Contact Us →

02 / CUSTOMER SERVICE HOURS

Customer Service Hours

Wilder & Co. customer service is available during the following hours.

Customer Service Hours

Monday–Friday: 8:00 AM–5:00 PM
Time Zone: GMT-8

Requests received outside regular customer-service hours may be reviewed during the next applicable customer-service period.

Live Chat Hours

Monday–Friday:
8:00 AM–5:00 PM GMT-8

Live chat is available during customer-service hours for customers who prefer to communicate with our team through the website.

Customer Chatbot

Available 24 Hours

Our website chatbot is available 24 hours a day for general assistance and customer questions.

Chatbot availability does not mean that a customer-service representative is available at all times.

03 / RESPONSE TIME

Response Time

Response times can vary depending on the nature and complexity of a request.

Email Response Time

Wilder & Co. aims to respond to customer emails within 1–2 business days.

Response times may vary depending on the nature of the request, the information required to review the matter, order volume, holidays, or other operational circumstances.

Live Chat Response

Available during customer-service hours.

Response times may vary depending on customer-support volume and the nature of the request.

Customer Chatbot Response

Available 24 hours.

The customer chatbot is available 24 hours for general assistance and automated support.

Chatbot responses are intended to provide immediate assistance and do not represent a guaranteed response from a customer-service representative.

Phone Call Response

No published customer-service phone number.

Wilder & Co. does not currently publish a customer-service phone number as part of its available support channels.

Customers should use the official email, Contact Us form, live chat, or customer chatbot for assistance.

04 / ORDER-RELATED SUPPORT

Order & Product Support

Providing relevant information helps our team understand and review your request more efficiently.

Existing Orders

If you are contacting Wilder & Co. about an existing order, please provide the following information whenever possible:

Order number
Email address associated with the order
Product name or relevant item
Brief description of your question or issue
Tracking information, if your request concerns delivery
Relevant photographs, where necessary

Providing accurate order information can help our team review your request more efficiently.

Product Questions

Customers may contact Wilder & Co. regarding questions about products available through our online store, including product information, availability, product features, product selection, and other information shown on a product listing.

Please refer to the applicable product page for the most current product information.

Shipping & Delivery Questions

Our support team can assist with general questions concerning:

Shipping methods
Shipping charges
Processing times
Delivery estimates
Tracking information
Delivery-status questions
Shipping-address concerns
Delayed deliveries
Other shipping-related matters

For an existing order, please include your order number whenever possible.

Returns, Refunds & Payments

For questions concerning returns, refunds, payments, or other order-related matters, please provide your order number and relevant details.

For payment-related questions, never send your full card number, security code, PIN, password, or other sensitive payment credentials through email, social media, contact forms, or chat.

05 / ORDER CUTOFF TIME

Daily Order Cutoff

5:00 PM

The daily order cutoff time is used for order-processing purposes.

Orders placed after the applicable cutoff may be treated as being received on the following applicable processing day.

The cutoff time does not represent a guaranteed shipping or delivery time.

For complete information about delivery estimates and shipping services, please review our Shipping Policy.

06 / CONTACT US FORM

Online Contact Form

Customers can contact Wilder & Co. through the official Contact Us page.

When submitting the form, please provide:

Your name
Email address
Order number, if applicable
Subject or reason for contacting us
Clear description of your question or issue
Relevant supporting information, where applicable

Please make sure your email address is entered correctly so our team can respond to your request.

For order-related questions, including the order number can help us locate the relevant order more efficiently.

Open Contact Us →

07 / SOCIAL MEDIA

Connect With Wilder & Co.

Customers can also connect with Wilder & Co. through our official social media channels.

Social media may be used for general communication, updates, and store-related information.

For order-specific, payment, return, refund, or other private matters, please use the official customer-support channels and do not post sensitive information publicly.

08 / CUSTOMER INFORMATION AND PRIVACY

Protecting Your Information

When contacting Wilder & Co., please provide only the information necessary for us to understand and address your request.

Information You Should Never Send

For your security, do not send sensitive payment or account credentials through our customer-support channels.

Full payment-card numbers
Card security codes
PINs
Passwords
Account credentials
One-time authentication codes
Other unnecessary sensitive information

Information submitted through our customer-support channels may be used to respond to inquiries, assist with orders, address customer-service matters, and operate our store in accordance with our Privacy Policy.

09 / BUSINESS INFORMATION

Wilder & Co.

Business Address

772 Folsom St
San Francisco, CA 94103
United States

Customer Support Email

support@wilderco.com

Customer Service Hours

Monday–Friday, 8:00 AM–5:00 PM GMT-8

Live Chat

Monday–Friday, 8:00 AM–5:00 PM GMT-8

Customer Chatbot

Available 24 Hours

General Response Time

1–2 business days

Order Cutoff

5:00 PM

10 / OTHER POLICIES

Explore Our Store Policies

For additional information about shopping with Wilder & Co., please review our other store policies.

Shipping Policy → Returns & Refunds Policy → Payment Policy → Privacy Policy → Terms of Service → FAQ →

These policies provide additional information about shipping, returns, refunds, payments, privacy, website use, orders, and common customer questions.

11 / CONTACT US FOR ASSISTANCE